Refund & Cancellation Policy

No Return Policy

Since we provide digital services such as recharges and bill payments, once a transaction is successfully completed, it cannot be returned, cancelled, or reversed under any circumstances.

Refunds

Refunds will only be considered under the following conditions:

• If your payment was deducted but the recharge or bill payment was not processed successfully due to a technical error on our side.
• If the transaction failed but the amount was still debited from your account, and confirmation of failure is received from our payment gateway/partner.

In such cases, the refund will be processed to your original payment method within 7–10 working days, subject to verification with the payment gateway and respective service provider.

No Refund Cases

• If you entered incorrect details (e.g., wrong mobile number, DTH ID, bill account number, etc.).
• If the service was successfully delivered to the customer as per the provided details.
• If the issue was caused by the service provider or operator and not by Tetrapay.

Contact for Refund Issues

If you face any issue related to refunds, please contact our support team with transaction details:

• Email: support@tetrapay.in
• Phone: +91-9876543210

Our team will review and resolve your request as per the above policy.

Policy Updates

We may update or modify this policy from time to time. Any changes will be updated on this page with a revised "last modified" date.